Privacy Policy

This Privacy Policy describes how the exchange service Almazex.com ("Service", "Company", "we") collects, uses, stores, and protects users' personal data.

By using the Almazex.com website and related services, the user agrees to the terms of this Privacy Policy.

1. General Provisions

1.1 The Company respects the privacy of users and takes appropriate measures to protect personal data.

1.2 This Policy applies to all information the Service may receive from users when using the website, performing exchange operations, contacting support, or completing KYC/AML procedures.

1.3 Use of the Service constitutes acceptance of this Privacy Policy.

2. Information We Collect

The Service may collect the following categories of data:

2.1 Personal Information

first and last name
date of birth
country of residence
email address
phone number

2.2 AML/KYC Verification Data

identity document photos
selfie or video verification
proof of address
copy of bank card (with sensitive information hidden)
source of funds documentation

2.3 Financial and Transaction Data

cryptocurrency wallet addresses
transaction history
bank transfer information
payment method information

2.4 Technical Information

IP address
device type
browser type
cookies
server logs

3. Purpose of Data Processing

Collected data may be used for:

providing exchange services
processing financial transactions
AML/KYC compliance
fraud prevention
ensuring service security
responding to support requests
improving website functionality

4. Legal Basis for Processing

The Company processes personal data based on:

user consent
necessity to provide services
compliance with legal obligations
legitimate interests such as fraud prevention and service security

5. Data Sharing

The Company may share user data with:

AML/KYC providers
payment processors
blockchain analytics services
law enforcement authorities when required by law

The Company does not sell personal data to third parties.

6. Data Retention

Personal data is stored for as long as necessary to fulfill the purposes described in this Policy and to comply with AML/KYC regulations.

Data may be stored on secure servers and encrypted storage systems.

7. Data Security

The Company implements appropriate security measures including:

data encryption
restricted employee access
secure servers
security monitoring

8. Cookies

The website may use cookies for:

website functionality
analytics
improving user experience

Users may disable cookies through browser settings.

9. User Rights

Users have the right to:

request access to their personal data
request correction of inaccurate data
request deletion of personal data
restrict processing of personal data

Requests can be sent to the Service support team.

10. Policy Updates

The Company may update this Privacy Policy from time to time.

The latest version will always be available on the Almazex.com website.

11. Contact Information

For any questions regarding this Privacy Policy or personal data processing, please contact us:

Email: support@almazex.com